Copyright & takedown

#1. Where to send a notice

Notices are received by the operator of the service, which is also its designated agent for copyright complaints:

Company

MATTALNET GRUPP OÜ

Address

Tuukri tn 19-315, 10120 Tallinn, Estonia

E-mail

mail@vicelume.com

Form

The intake form at the bottom of this page

The form is the fastest route — it routes straight into the moderation queue and gives you a case that can be tracked. E-mail works too, and a notice sent by post is equally valid.

#2. What a notice must contain

So that we can act rather than ask you questions, please include:

1. Your name and an address at which you can be reached, and an e-mail address we can reply to.
2. Identification of the work you claim is infringed — a link to the original article, video or recording is ideal.
3. Identification of the material on this service you want removed, precisely enough for us to find it. The item id appears in the page URL: /feed/<id>.
4. A statement of why you believe the use is not authorised by you, your agent or the law.
5. A statement that the information in your notice is accurate, and that you are the rights holder or authorised to act on their behalf.
6. Your signature — electronic is fine.

This mirrors 17 U.S.C. § 512(c)(3) and satisfies the requirements for a notice under Article 16 of Regulation (EU) 2022/2065 (Digital Services Act) at the same time. You do not need a lawyer to write one.

#3. What happens next

• Acknowledgement — every notice is confirmed without undue delay.
• Review within 72 hours. Challenged content is taken down or hidden while the claim is assessed; we do not leave it up pending an argument.
• Decision with reasons. You are told what we did and why. If the material was posted by a user, that user is told too, and is given the substance of the notice.
• Record. The case is kept for three years so that a later claim about the same material can be judged against it.

If a notice is unclear, we come back to you rather than closing it silently.

#4. Counter-notice

If your content was removed and you believe that was a mistake or a misidentification, you may send a counter-notice. Nothing in the process is designed to make that hard, and a good-faith counter-notice will be read carefully.

Send it to mail@vicelume.com with the subject “Counter-notice”, and include:

1. Identification of the material that was removed, and where it appeared before removal.
2. A statement, under penalty of perjury where that concept applies to you, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
3. Your name, address, e-mail address and telephone number.
4. A statement that you consent to the jurisdiction of the courts of Tallinn, Estonia, or — if you are outside the EU and the complainant is in the United States — of the federal district court for the district in which you are located, and that you will accept service of process from the person who filed the notice.
5. Your signature — electronic is fine.

We forward the counter-notice to the complainant. If they do not tell us within 10 working days that they have brought proceedings to restrain the use, we may restore the material. Under the Digital Services Act you may in any case ask us to review our decision, and you may take the dispute to an out-of-court dispute settlement body certified under Article 21 of that Regulation, or to a court. Your access to a court is never conditional on going through us first.

#5. Notices sent in bad faith

A notice is a legal statement. Someone who knowingly misrepresents that material is infringing may be liable for the damage that follows — including under 17 U.S.C. § 512(f) — and the same applies to a counter-notice. We suspend the processing of notices from anyone who repeatedly and manifestly submits unfounded ones, after warning them, as Article 23 of the Digital Services Act permits.

#6. Repeat infringers

Accounts that repeatedly post infringing material are suspended and, on a further occurrence, terminated. That policy is enforced, not decorative.

#7. Complaints that are not about copyright

For anything else illegal — defamation, a privacy violation, unlawful content of another kind — write to mail@vicelume.com with as much detail as you can give. The same review, the same deadlines and the same right to a reasoned decision apply. For a request about your own personal data, see the Privacy Policy.

#8. File a notice

The form below reaches the moderation queue directly. Give us the item id from the URL and enough detail to identify your work; we reply to the address you enter.